October Specials 2018

Categories: Specials 2018

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Orangutan Home Services

3.9

Mary C

22:18 11 Jun 19

Called to get an AC maintenance check. I was told because they came in early January to check my heater they couldn't/wouldn't come until July. She said it HAS to be 6 months between maintenance checks. I told her it's 2 different units why do I have to wait 6 months. If it's one maintenance check per unit, AC and Heater, why can't I get one done when it's appropriate even if it's only been 5 months. This makes no sense to me. It's June in AZ. Next complaint is EVERY time they come they try to sell me something else. For example, have you had you ducts cleaned.. have you had your ducts scoped to see how much air is escaping... you should have more insulation put in your attic... you don't have enough air returns...and the list goes on. Each time trying to sell something different. Lastly, every time I get a new technician. Each one tells me they will be my technician going forward. So they ask a bunch of questions so they can understand my account. Wrong, I've never had the same technician twice. Too bad some of them were very good and would have liked to have them again.

UC Anon

04:17 11 Jun 19

Unsavory Business Practice by Orangutan who allegedly took advantage of a 103 year old World War II veteran by over charging him for two A/C units. I hope your greed is worth all these negative reviews about your company. It doesn't seem like your customers are number 1 priority as you alleged...nice try.

Ryan C

15:18 09 Jun 19

103 year old war veteran i guess is an easy target for y'all! 24,000 dollars! Rand 18,000 in interest! I hope that sales guy is fired immediately. Or you guys go out of buisness

Nibor G

21:05 08 Jun 19

This company is a predator on the elderly! Buyer beware! Always get competing quotes. And, just avoid this company completely.

Chris W

20:41 08 Jun 19

This company reportedly took exceptional advantage of an elderly man by charging him $24,000 for two air conditioners and providing him a loan that makes him pay $18,000 in interest. These people are crooks.

Vikash Mehra

20:05 08 Jun 19

24000$ For 2 AC units? Aren’t you guys ashamed of ripping off customers and being exposed? Now you guys become very famous lol

Gragory S

16:46 07 Jun 19

So basically: 1) They take advantage of the elderly 2) "It's your fault, not ours." 3) Terrible workmanship 4) "Take out a high interest loan! It's all cool, bruh." 5) "We provide better service, but not actually." 6) "You're a veteran? You can afford it. That's what your VA payments are for, right?" 7) "Fine. We'll take half off, but we're losing anyway."

Teresa Patton

15:49 30 May 19

Worst company ever, been doing bus. with them for many years with home & Business just for them to start ripping me off started 2 years ago. Trying to charge 1800.00 for a 200.00 part and charge outrageous prices for minimal service. Employees come here high on something and screw up with their sales speech, that is what caught my attention. Got 2nd opinion and found out how bad they were trying to rip me off. Listen to your gut feeling, something told me this was wrong. A 4000.00 quote from them turned out to be %95.00 worth of work. No wonder Home Depot dropped them as A/C installers they are a huge disappointment to all business out there trying to be fare and make a living. If you need a good company that don't rip you off I found one KS Cooling & Heating!!

Joshua Kesselman

15:57 15 May 19

They improperly installed a new AC at my house and never finished all of the work. They also claimed (actually insisted) my downstairs AC had a leak in the coil but when another company came out to review it was found to be in perfect shape with no leaks. I feel that Orangutan attempted to scam me and was pretending that I had a leak while they would remove the Freon themselves. Please avoid them no matter what quote they give - scam artists yuck. UPDATE: It's been 2 years since Orangutan falsely claimed my AC was leaking (and charged me to refill it) and it hasn't actually leaked since. I use Donley now and found them to be very reputable. I urge you to avoid Orangutan at all costs!

Enildo Leiva

16:51 07 May 19

This is the worst company all they want is your hard earned money, Save your money. Do yourself a favor and call a different company.

Lance Breaux

23:35 06 May 19

the worst company ive ever worked for if i could leave no stars i would. ive seen them actually manipulate a customer into buying products that they would not use or need. Also caught them destroying customer ductwork just to get sales when i confront them about it they threaten to fire me because i wouldnt lie for them most of the techs are worthless and knows almost nothing even the work they preform are terrible. Jordy. The owner as well as the other co owners are horrible people they sit in there office which has a bar mind you where they sit and drink all day while there employees cheat customers out of money and ive noticed they are way overpriced you could definitely find anything you need cheaper and better quality dont let this company fool you.

Winfield8226

16:02 11 Apr 19

A case of blatant elder financial abuse perpetrated on my 102 year old father by Orangutan Home Services. Went to my father's home to repair one AC/heating unit on his roof top. Convinced him that he needed 2 brand new units. Signed him to a replacement contract at absolutely predatory pricing, including $4000 in extended warranties for a 102 year old man. Although he could have paid for the units easily with a check, Orangutan also had him sign a finance arrangement with GreenSky Financial. The terms of the financial arrangement were 12 years at 9.99% a year. If you do the arithmetic, that's $40,000 for a $24,000 system - that was shockingly overpriced at $24,000. A truly royal screwing for a helpless old man. Additionally, Orangutan did a terrible installation job. The Registrar of Contractors was called in and found the installation was found to be deficient in 13 different areas - and Orangutan had damaged the roof during the installation. My father can't handle his own business affairs - and Orangutan took complete advantage of him. Beware of Orangutan. They're extremely bad people.

Sandra John

17:13 15 Feb 19

Plumbing expert was on time, polite and efficient. Work was complete with no issues. Cost of service was reasonable. Recommendations for preventative services were discussed.

Justin Choi

21:46 31 Jan 19

Poor business practices, inexperienced technicians, and complete disregard for clients ended up costing me over $3,500, over triple the amount I was expecting to be billed for. Beware, they pitch their excessively expensive "lifetime" covered water heater as a lifetime guarantee. I was mislead into thinking this warranty covered units moved from their original installation location, or future tenants I would possibly house. Despite everything that I was promised would come with this $3,500 lifetime guaranteed water heater, I opted for the cheaper $1,200 unit with no warranty. Lo and behold, I walk into my garage after the job is finished, discovering the $3,500 heater was installed. Orangutan Home Services were completely unwilling to set things right, and told me it would cost me another $1000 to remove the installed unit. Also, it turns out everything they promise about this lifetime warranty is a nasty lie. That lifetime warranty is voided if the unit is moved from the original installation location, or becomes part of a rental program/property. Do not give these repulsive monkeys your business. After reading other reviews of this business, it seems that a vast majority of these clients regret working with these crooks. I only wish I had done my research before conducting business with Orangutan Home Services.

Mohammad Arif

19:16 04 Jan 19

I bought the medium level AC (price point of view) seven years from this company. The AC started having problems after 3-4 years and every time this company visited to fix, it was easy 1000 dollars bill. Additionally, they claim to work with the manufacturer closely but it took them 2-3 weeks to get the parts. I found them to be very greedy, non-transparent with the parts and labour costs and always looking to charge more money if you ever need them. Avoid this company at all cost!!!!

Anthony Gould

16:58 13 Sep 18

My service Tech was a good guy. He was working late came down to Tucson from Phoenix and really help me understand the inner workings of my AC unit. He also gave me a quote for an up graded unit and I will definitely be following up on that. Thanks again. I really appreciate honest working people.

Paula Sterling

04:03 20 Aug 18

Hello, I just bought a new air conditioner from Orangutan Home Services. Jon came out and answered all our questions and gave us a price. We live in a manufactured home and when our air conditioner stopped working it got pretty hot. We live in Arizona and it was 108 degrees today. We get our new air conditioner tomorrow and we are like a couple kids at Christmas. We thank Jon for all his help and is a great representative for Orangutan Home Services. I will definitely recommend this company to anyone who asks about them. Thank-you so much!!!!!! Paula and Larry

Erika Barrera

03:44 19 Aug 18

My overall experience with Orangutan has been horrible until and only today when Richard D came out. The ONLY one who honestly seemed to care about helping us..he deserves a raise honestly!! Customer service is important and he went well above and beyond to make sure we were well taken care of and then and only then did he leave. Whoever is in charge should really teach your technicians a class in professionalism and customer service all the way down to the people who answer your phones!! Thank you Richard for all your help you sir take pride in your job and it shows...integrity is key..you should hire more guys like Richard. Thank you so much my family and my doggies sure thank you!!

Darrin Rommel

16:45 09 Aug 18

Brandon was very courteous and professional. He arrived on time and went right to work replacing our fan blower motor. I don’t know how they do it, working in the attic when its that hot up there. But he did an amazing job and had the system running in no time!

George Fuller

22:25 08 Aug 18

Honest and forthright. Great service and upfront pricing. Joe went ahead and did some maintenance work just because it needed to be done regardless of whether I accepted any work orders and commitment to pay for any services. Outstanding! Highly recommended and I'm a first time customer.

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Published by OHS Admin on September 27, 2018September 27, 2018

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